Not Quite VIP Treatment From Kitty Bingo 0

Posted on 20, September 2014

in Category Bingo News

There are so many different bingo sites available on the Internet today that as players we are spoilt for choice. Many offer great promotions and big money jackpots but sometimes we want a little more and a VIP scheme and its benefits can sometimes be a deal breaker. As with most players I have sites that I prefer over others and as such have reached quite high levels in their loyalty programs. One of these it Kitty Bingo where I am a Gold Member of the Kitty Club but a recent withdrawal from the brand left me a little disappointed…

I’m quite careful with my gaming, I set myself deposit limits on all the sites that I play at so you can imagine, reaching a Gold level in a loyalty scheme has taken me quite some time. One of the features of reaching this level at Kitty Bingo is a 36 hour pending withdrawal period, a feature that I like.

We all know how tempting it is to flow back a withdrawal and these pending periods are designed for you to do just that. For a standard player and a Bronze at Kitty Bingo this is 48 hours, for Silver and Gold 36 hours and for Ruby and Emerald 24 hours.

I was lucky enough to have a substantial win when playing at the site testing out the new Jurassic Park slot, after playing a few more spins I decided to withdraw. The withdrawal request was sent on Thursday 11th September at 13:26. The request was still pending when I contacted Live Help on Monday 15th September at 9:14am.

36 hours from 13:26 on 11th sees my pending period end at around 1.30am on the Saturday morning which means actually, because the finance team doesn’t work weekends and only processes the funds in batches on weekdays, I wasn’t going to get my 36 hours pending period but more like 72 hours.

Whilst I accept that there was a weekend in between, a 36 hour pending period is then only ever going to be valid if you withdraw on five days of the week.

It would be great if withdrawals, like deposits were instant when you are lucky enough to win at an online bingo site. Once your account verification has been completed (something you only have to do once for each deposit method used), a withdrawal should be processed as quickly as possible.

Visit: Kitty Bingo


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